Returns/Refunds

 Cancelling Orders ?

Orders placed between Monday - Friday cannot be canceled as orders are processed as soon as your purchase. If you have placed an order on the weekend (Saturday or Sunday) you can cancel your order within 12 hours of purchase if you wish to. Just send us an email at support@femvaults.com.

Returns/ Refunds

If you wish to return your item for a refund please contact us via email: support@femvaults.com and we will get back to you within 72 hours.

- Please ensure to keep everything in acceptable conditions when returning to avoid rejection.

- Please do not stick the returns label on the actual box as this would damage the box and we will be unable to resell the item.

- Please do not send the product to a random address which is not the one on the returns label via our portal. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

If it has been over 100 days since your purchased, you will not be eligible for a refund.